1. Processing Time

All orders are processed within 1-2 business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will be processed the next business day.

You will receive an email confirmation with tracking information once your order has been shipped.

2. Shipping Methods & Delivery Times

Standard Shipping

• Delivery: 3-5 business days
• Cost: Free on orders over £90
• European Union: £9 for orders under £90
• United Kingdom: £9 for orders under £90
• Other Countries: £14 for orders under £90

3. Shipping Destinations

We currently ship to the following regions:

• European Union: All EU member countries
• United Kingdom: England, Scotland, Wales, Northern Ireland
• Other Countries: Contact us for availability

Shipping availability may be restricted for certain products or destinations due to local regulations.

4. Shipping Costs

Free Shipping: Orders over £90 within the EU qualify for free standard shipping

Shipping costs are calculated based only on destination. All shipping costs will be displayed at checkout before you complete your purchase.

5. Order Tracking

Once your order ships, you will receive a tracking number via email. You can track your package using this number on our website or the carrier’s website.

If you don’t receive tracking information within 3 business days of placing your order, please contact our customer service team.

6. Delivery Issues

Failed Delivery Attempts: If a delivery attempt fails, the package will typically be held at a local depot or post office for pickup. Check your tracking information for details.

Lost or Damaged Packages: Please inspect your package upon delivery. Report any damage or missing items within 48 hours of delivery.

Incorrect Address: We are not responsible for packages sent to incorrect addresses provided by the customer. Please ensure your shipping address is accurate.

7. International Orders

International customers are responsible for any applicable customs duties, taxes, or fees imposed by their country. These charges are not included in the product price or shipping cost.

Delivery times for international orders may vary due to customs processing. We are not responsible for delays caused by customs.

8. Packaging

Products are shipped in their original packaging to ensure quality and authenticity.

9. Order Modifications

Orders cannot be modified or cancelled once they have been processed and shipped. If you need to make changes to your order, please contact us immediately.

For urgent changes, please contact our customer service team as soon as possible after placing your order.

10. Contact Us

If you have any questions about shipping or need assistance with your order:

Email [email protected]

Hours: Monday – Friday, 9 AM – 6 PM